Privacy notice
Data controller
FEM Solutions Oy
Business ID: 3154656-7
Vitikka 2
02630 Espoo, Finland
sales@femsolutions.fi
Name of the register
Company Customer Register
Legal basis and purpose of processing personal data
Personal data is processed for customer communications and other activities related to managing customer relationships, marketing, administration, development and analysis, the provision and personalisation of services, as well as business development and planning. Personal data is processed within the limits permitted and required by applicable data protection legislation. Through the collection and processing of personal data, we may also send you targeted marketing and customer communications. If you do not wish to receive such communications from us, you may notify us at any time.
Personal data contained in the register
The register may contain the following information:
- Name
- Company or organisation
- Contact details
- Information about services ordered and any changes to those services
- Billing information
- Other information related to the customer relationship and services ordered
Regular sources of personal data
The information stored in the register is obtained directly from customers through, for example, messages submitted via forms on our website, email, telephone, social media, agreements, customer meetings and other situations in which customers provide their information to us.
Regular disclosure of data and transfers outside the EU or EEA
To provide you with the best possible service experience, we may need to transfer or disclose your personal data to our partners to the extent necessary for the provision of services. The company may also disclose or transfer personal data outside the European Union (EU) or European Economic Area (EEA) within the limits permitted and required by applicable legislation, for example, to enable the technical maintenance and processing of data by our partners.
Principles of data protection
Personal data is processed with due care, and data processed using information systems is appropriately protected. When personal data is stored on internet servers, appropriate measures are taken to ensure the physical and digital security of the relevant hardware and systems. We ensure that stored data, server access rights and other information critical to the security of personal data are handled confidentially and only by employees whose duties require access to such information.
Right of access and right to rectification
Every person whose data is included in the register has the right to access the personal data stored about them and to request the correction of inaccurate information or the completion of incomplete information. If a person wishes to access the personal data stored about them or request its rectification, the request must be submitted in writing to the data controller. Where necessary, the data controller may ask the person making the request to verify their identity. The data controller will respond within the timeframe specified by the EU General Data Protection Regulation (GDPR), generally within one month.
Other rights relating to the processing of personal data
Individuals whose personal data is included in the register have the right to request the deletion of their personal data from the register (the “right to be forgotten”).
Data subjects also have other rights under the EU General Data Protection Regulation (GDPR), including the right to restrict the processing of personal data in certain circumstances. Requests must be submitted in writing to the data controller. Where necessary, the data controller may ask the person making the request to verify their identity.The data controller will respond within the timeframe specified by the GDPR, generally within one month.
Use of cookies on our website
Our website uses cookies to support the technical operation of the site and to analyse how the website and its various features are used. Information obtained through cookies is used to improve the functionality, content and overall user experience of the website.